1. General principle

You can cancel your subscription at any time, with no penalties or minimum notice periods. Upon cancellation, the usage incurred up to the cancellation date will be calculated and deducted from the amount paid, refunding the difference if applicable.

2. Monthly plans

Plans with a monthly billing cycle work as follows:

  • Upon cancellation, access to the Service remains active until the last day of the already-paid monthly period.
  • No partial refunds are issued for unused days within the current month.
  • No additional charges are generated after cancellation.
  • Messages, calls, and AI credits consumed during the period are non-refundable.

Example: if you cancel on day 15 of a 30-day month, you keep access until day 30. You don't receive a refund for the remaining 15 days, but you aren't charged anything extra either.

3. Annual plans

Plans with an annual billing cycle offer greater flexibility:

  • You can cancel at any time during the year.
  • The usage equivalent to the full months elapsed since the start will be calculated, using the plan's equivalent monthly rate.
  • The remaining amount (annual amount paid minus calculated usage) is refunded within 10 business days after the cancellation is confirmed.
  • Partial months count as full months for calculation purposes.
Usage = months used × equivalent monthly rate
Equivalent monthly rate = annual price ÷ 12
Refund = annual price paid − calculated usage

Example: you paid for an annual plan of USD 1,200. You cancel in month 3. Usage = 3 × USD 100 = USD 300. Refund = USD 1,200 − USD 300 = USD 900.

4. Variable usage (messages, calls, AI credits)

VURAOS processes volumes of transactions, messages, and AI calls that are considered usage incurred. The following conditions apply:

  • Messages, agent sessions, and AI voice calls already processed are non-refundable under any circumstances, as they represent infrastructure resources actually used.
  • AI credits unused at the time of cancellation are included in the proportional refund calculation.
  • The cumulative usage detail is available in real time within your account dashboard.

5. Satisfaction guarantee — 7 days

New accounts have a 7 calendar-day satisfaction guarantee from activation. If within that period you consider that VURAOS is not suitable for your operation, you can request a full refund of the first payment without justification, provided that usage does not exceed 20% of the limit included in the plan.

6. Scenarios by plan type

Monthly

Mid-month cancellation

Access until the end of the period. No partial refund. No future charges.

Annual

Cancellation in month 5 of 12

The equivalent of 5 months is charged. The remaining 7 months are refunded within 10 business days.

Monthly

7-day guarantee

Full refund if you cancel within the first 7 days and usage is low (<20%).

Enterprise

Negotiated plan

Refund conditions for Enterprise plans are agreed in the corresponding service contract.

7. Enterprise and Partner plans

Enterprise plans and Partner agreements have cancellation and refund conditions negotiated individually in the service contract (MSA). In case of conflict between this document and the signed Enterprise/Partner contract, the terms of the contract prevail.

8. Cancellation process

To cancel your subscription:

  • From the dashboard: Settings → Subscription → Cancel plan.
  • By email: send a request to hola@vuraos.com with the subject "Subscription cancellation" from the email address registered to your account.
  • The cancellation is confirmed within the following 24 business hours.
  • You will receive a confirmation email with the calculated usage detail and, if applicable, the estimated refund date.

9. Refund method

Refunds are credited to the same payment method used for the original purchase within 10 business days after the cancellation is confirmed. Crediting times may vary depending on the user's bank or payment processor.

VURAOS does not issue refunds in cash or through payment methods other than the original one.

10. Exceptions and special cases

Refunds do not apply in the following cases: cancellations due to violation of the Terms of Service by the user, accounts suspended for misuse or fraudulent activity, or requests submitted after consuming the entirety of the plan.

11. Contact

For questions about cancellations, refunds, or your subscription status, contact us at hola@vuraos.com or through our contact page. The team responds within 24 business hours.