Terms and Conditions

1Acceptance and Scope

These Terms and Conditions of Use ("Terms") govern access to and use of the VURAOS platform (the "Service"), operated by VuraOs LLC ("VURAOS", "we", "us", or "our"), with registered office at 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States.

By registering an account, accessing the Service, or clicking "Accept", you ("the User" or "you") declare that you have read, understood, and fully accepted these Terms, as well as our Privacy Policy, which is incorporated by reference. If you do not agree, you must refrain from using the Service.

2Eligibility and Registration

To use the Service, you must:

• Being at least 18 years old or the legal age of majority in their jurisdiction.
• Having the legal capacity to enter into binding contracts.
• Providing truthful, complete, and up-to-date information during registration.
• Keeping their access credentials confidential and not sharing them with third parties.

You are solely responsible for all activities carried out under your account. In case of unauthorized use, you must notify us immediately through the contact channels indicated in these Terms. VURAOS will not be liable for losses arising from unauthorized access to your account when such access results from your non-compliance with the security obligations established herein.

3Service Description

VURAOS is a software-as-a-service (SaaS) platform offering communication automation tools, customer management, and omnichannel artificial intelligence agents for businesses. The Service may include, among others: AI conversational agents, integration with messaging channels, CRM, process automation, data analytics, and complementary features.

VURAOS reserves the right to modify, expand, reduce, or discontinue features of the Service at any time, with or without prior notice, provided that this does not materially affect the essential functions of the plan contracted by the User. For substantial changes, we will notify at least 15 days in advance.

4Use of Artificial Intelligence

The Service incorporates generative artificial intelligence and natural language processing technologies. The User expressly acknowledges and accepts that:

• The results, responses, suggestions, and content generated by AI agents are informational in nature and do not constitute, under any circumstances, legal, financial, medical, accounting, or any other professional advice.
• VURAOS does not warrant that AI outputs are accurate, complete, current, or suitable for a particular purpose. The User assumes all responsibility for decisions made based on such outputs.
• The User is solely responsible for reviewing, validating, and supervising AI-generated content before using, publishing, or communicating it to third parties.
• VURAOS will not be liable for direct, indirect, or consequential damages arising from the use of or reliance on results generated by AI models integrated into the Service.
• Data entered by the User to train, configure, or contextualize AI agents is their exclusive property and responsibility. VURAOS will not use such data to train its own models without express consent.

5Acceptable Use and Prohibited Conduct

The User agrees to use the Service in a lawful, ethical manner and in accordance with these Terms. The following is expressly prohibited:

• Sending unsolicited messages (spam), misleading advertising, or mass communications without recipient consent.
• Using the Service for fraudulent or illegal activities, or activities that violate the rights of third parties.
• Attempting to access, modify, or interfere with VURAOS systems, servers, or networks without authorization.
• Performing reverse engineering, decompiling, or attempting to extract the Service source code.
• Reselling, sublicensing, or transferring access to the Service to third parties without written authorization from VURAOS.
• Using the Service to generate, distribute, or store content that is illegal, defamatory, discriminatory, violent, pornographic, or that infringes intellectual property rights.
• Deliberately overloading the Service infrastructure through denial-of-service attacks (DoS/DDoS) or other abusive automated methods.
• Collecting data from other users of the Service without their consent (scraping).
• Impersonating VURAOS, its employees, or any other person or entity.

VURAOS may immediately suspend or cancel the account of any User who breaches these prohibitions, without prejudice to any applicable legal actions.

6Plans, Billing, and Payments

Access to the Service is offered under a periodic subscription model (monthly or annual, depending on the selected plan). By subscribing, the User authorizes VURAOS and its authorized payment processors to debit the corresponding charges from the registered payment method.

• Prices are expressed in United States dollars (USD) unless otherwise indicated, and may include local taxes depending on the User's jurisdiction.
• Subscriptions automatically renew at the end of each period, unless the User cancels at least 48 hours before the renewal date.
• VURAOS reserves the right to modify prices with a minimum 30-day notice. Continued use of the Service after such notification implies acceptance of the new price.
• In case of payment processing failure, VURAOS may suspend access to the Service until the situation is resolved.

7Cancellation and Refunds

The User may cancel their subscription at any time from their control panel or by contacting our support team. The cancellation will take effect at the end of the current billing period; pro-rated refunds will not be issued for unused time.

Exceptionally, full or partial refunds may be granted in the following cases:

• When required by applicable legislation in the User's jurisdiction.
• When VURAOS permanently discontinues the Service before the end of the contracted period.
• In cases of serious technical failure exclusively attributable to VURAOS that prevents use of the Service for more than 72 continuous hours, and provided that the User requests it within 10 business days following the incident.

Users from Argentina additionally have the rights of withdrawal provided for in Law 24.240 on Consumer Protection and complementary regulations.

8Intellectual Property

VURAOS and its licensors are the exclusive holders of all intellectual property rights in the Service, including, without limitation: software, source code, algorithms, interfaces, designs, trademarks, trade names, logos, and documentation.

These Terms do not transfer any ownership rights in the Service to the User. Only a limited, non-exclusive, non-transferable, and revocable license is granted to access and use the Service in accordance with these Terms.

Any reproduction, distribution, modification, creation of derivative works, or commercial exploitation of the Service or any of its components is prohibited without prior written authorization from VURAOS.

9User Content

The User retains ownership of all data, text, files, configurations, and any other content uploaded, transmitted, or generated through the Service ("User Content").

By using the Service, the User grants VURAOS a limited, non-exclusive, worldwide, royalty-free license to process, store, and reproduce User Content solely for the purpose of providing the Service. This license terminates upon the end of the contractual relationship.

The User represents and warrants that they own, or hold the necessary authorizations for, all User Content, and that such content does not infringe third-party rights or any legal regulation. VURAOS assumes no liability for User Content.

10Third-Party Platform Integrations

The Service may integrate with messaging platforms, social networks, CRMs, or other third-party tools (hereinafter, "Third-Party Platforms"). By enabling such integrations, the User acknowledges and accepts that:

• Use of each Third-Party Platform is governed by its own terms and conditions, usage policies, and privacy policies, which are outside VURAOS.
• The User is solely responsible for complying with Third-Party Platform policies, including —without limitation— commercial messaging policies, opt-in/opt-out, and data protection policies of such platforms.
• VURAOS does not warrant the availability, continuity, or operation of Third-Party Platforms, and will not be liable for interruptions, policy changes, or discontinuations of such platforms that affect the Service.
• The User's non-compliance with Third-Party Platform policies may result in the suspension of the integration or the account, without VURAOS incurring any liability in this regard.

11Suspension and Termination

VURAOS may suspend or cancel the User's access to the Service, with or without prior notice, in the following cases:

• Non-compliance with any provision of these Terms.
• Failure to pay the applicable fees.
• Fraudulent, abusive, or illegal use of the Service.
• Request from competent authorities or legal requirement.
• Risk to the security, integrity, or availability of the Service or of other users.

Upon termination of the account for any reason, VURAOS will retain User Content for a maximum period of 30 calendar days, after which it may be permanently deleted, unless otherwise required by law. The User may request the export of their data within that period.

The User may cancel their account at any time in accordance with section 7 of these Terms.

12Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

VURAOS does not warrant that the Service is free from errors, viruses, or other harmful components, nor that the results obtained through its use are accurate or reliable. Use of the Service is at the User's sole risk and expense.

13Limitation of Liability

To the maximum extent permitted by applicable law, VURAOS, its directors, employees, agents, suppliers, and licensors shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including, without limitation: loss of revenue, loss of data, loss of business opportunities, reputational damage, or business interruption, even if VURAOS had been informed of the possibility of such damages.

VURAOS's total and aggregate liability to the User for any claim arising from the use of the Service shall not in any case exceed the total amount paid by the User to VURAOS during the twelve (12) months immediately preceding the event giving rise to the claim.

The above limitations will not apply to the extent that applicable law does not permit them, particularly with respect to non-waivable consumer rights.

14Indemnification

The User agrees to defend, indemnify, and hold harmless VURAOS, its directors, employees, agents, and licensors against any claim, demand, loss, damage, liability, cost, or expense (including reasonable attorney's fees) arising out of or related to:

• The User's non-compliance with these Terms or any applicable law or regulation.
• User Content, including any third-party claims for infringement of intellectual property rights or privacy violations.
• Use of the Service by the User or by third parties who access the Service through the User's account.
• Non-compliance with the policies of integrated Third-Party Platforms.

15Force Majeure

VURAOS shall not be liable for the breach or delay in the fulfillment of its obligations when such breach or delay is caused by circumstances beyond its reasonable control, including, without limitation: natural disasters, acts of war or terrorism, pandemics, interruptions in telecommunications services or Internet infrastructure, governmental decisions, regulatory changes, third-party service provider failures, interruptions in external platforms integrated with the Service, or cyber attacks.

In case of force majeure, VURAOS will notify the User as soon as reasonably possible and make commercially reasonable efforts to mitigate the effects of the event.

16Modifications to the Terms

VURAOS reserves the right to modify these Terms at any time. Modifications will be notified through one of the following mechanisms: publication of the updated version on this page with the new effective date, email notification to the address registered in the account, or prominent notice within the Service control panel.

If modifications are material, at least 15 days notice will be given. Continued use of the Service after the modifications take effect implies acceptance of the new Terms. If the User does not accept the new Terms, they must cancel their account before the effective date.

17Dispute Resolution

In the event of any controversy, claim, or dispute arising from or related to these Terms or the Service, the parties commit to attempting to resolve it in good faith through direct negotiation for 30 business days from written notification of the dispute.

If direct negotiation is not successful, the parties may submit the dispute to mediation before a mutually accepted neutral mediator. If an agreement is not reached in mediation, the dispute will be submitted to the jurisdiction of the courts indicated in section 18.

The above shall not prevent either party from seeking precautionary or urgent measures from competent courts when necessary to protect their rights.

18Applicable Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws provisions.

For Users located in Argentina, the application of Law 24.240 on Consumer Protection, Law 25.326 on Personal Data Protection, and other applicable public order regulations is additionally recognized, to the extent they are not incompatible with these Terms.

Any dispute not resolved under the procedure in section 17 shall be submitted to the exclusive jurisdiction of the competent courts of the State of Wyoming, USA, unless the mandatory legislation applicable to the User establishes a different jurisdiction.

19General Provisions

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the User and VURAOS regarding the Service, and replace any previous agreement on the same subject.
• Severability: If any clause of these Terms is declared invalid, void, or unenforceable by a competent court, such clause shall be considered separated from the rest, and the remaining provisions will continue in full force and effect.
• Waiver: The fact that VURAOS does not exercise any right or action provided for in these Terms shall not constitute a waiver of that right or action in the future.
• Assignment: The User may not assign or transfer their rights or obligations under these Terms without the prior written consent of VURAOS. VURAOS may assign these Terms without restriction in the context of a merger, acquisition, or sale of assets.
• Notices: All formal notices to VURAOS must be made in writing to the email or postal address indicated in the contact section. VURAOS may communicate with the User through the email registered in their account.

20Contact

For inquiries, claims, or notifications related to these Terms, you can contact us at: