AI agents that serve, qualify, and accompany your customers on WhatsApp, Instagram, and more channels — resolving 94% of cases without human intervention.
VURAOS's agent is not a decision-tree chatbot. It's an AI agent that understands context, holds the conversation thread, and makes decisions like a well-trained human would.
It answers FAQs, solves common issues, and handles complaints with the tone and protocol you define for your brand.
It asks the right questions, evaluates prospect fit, and scores each lead before routing it to the most suitable salesperson.
It proposes available time slots, confirms meetings, and adds them directly to the sales team's calendar without manual intervention.
It detects when a situation requires human attention and transfers the conversation with full context to the right team member.
Your customers don’t pick a channel for your convenience — they pick the one they already use. VURAOS unifies every conversation in a single platform, with the same AI agent acting consistently on every channel.
Omnichannel HubThe agent doesn’t replace your team — it frees it up. It resolves the repetitive, qualifies what matters, and hands off the complex cases with full context so a human can step in and close.
The agent receives the message, detects the language, identifies the intent (support, sales, complaint, inquiry), and decides how to handle it in under one second.
It queries the knowledge base, the contact's CRM history, and the configured integrations to provide specific, not generic, answers.
When a conversation requires a human, the agent transfers with a summary of the exchange, the contact's profile, and the detected urgency level.
At the end of the interaction, the agent logs the outcome, updates the contact's status, and triggers the next flow step automatically.
The agent doesn't sound like a robot because it isn't one. You train its personality, vocabulary, and limits in natural language — no code changes, no decision trees.
You define the agent's name, level of formality, business-specific vocabulary, and topics it should or shouldn't address.
You upload your FAQs, product catalogs, policies, and procedures — the agent uses them as the primary source for accurate answers.
You define what topics are out of the agent's scope and how it should react when it doesn't have an answer — without making up information or frustrating the customer.
You review conversations where the agent had low confidence, refine the responses, and the system improves with each iteration — no technical retraining.
We show how the agent handles your real cases in a personalized demo with your conversations — not generic examples.